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	<title>Customer Satisfaction and Reputation Management &#187; Customer Retention tip &#8211; What did you promise?</title>
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		<title>Customer Retention tip &#8211; What did you promise?</title>
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		<pubDate>Fri, 19 Jun 2009 14:20:55 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Needs]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[expectation]]></category>
		<category><![CDATA[Hints]]></category>
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		<description><![CDATA[A really key factor in retaining customers and preventing problems is to pay attention to what expectations you, as a business owner, are setting with customers. What promises are you making?]]></description>
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