BP’s oil spill in the Gulf of Mexico is in the news regularly, with efforts to control the flow of oil from the well and clean up the mess. It goes without saying that anyone affected by the current BP oil spill in the Gulf of Mexico will be very concerned. The environment and eco system are endangered. Tourism in the affected areas are suffering as tourists cancel their plans to visit affected beach areas. Even if the oil doesn’t show up on shore, the smell of the oil may carry for miles.

A group of Grannies in Florida (South Florida Raging Grannies)  wrote a song  and posted it on Youtube  complaining about Halliburton and  BP. This video may go viral. At the time of writing, almost 16,000 people had seen the video.

What is very interesting are the comments from the public about the video.

1. One set of comments takes a strong position on banning off shore drilling.

2. Another theme is the argument that these grannies are not aware of their dependence on oil and oil based products such as plastic and cosmetics. One funny comment was ‘ if you want boycott BP, buy a bike’. There are comments about the video itself..the fact that the Grannies are singing from a car; one of the men has 2 jet skis behind him. The car and jet skis are powered by the oil. The plastic and costume jewelry are also made of components that are extracted from oil.

Many countries in the world are dependent on oil for many of our everyday living, most prominent is the fuel for cars and trucks. North Americans live a lifestyle depending on oil based transportation. Hybrid cars are a step in the direction to reduce that dependence as is adding Ethanol to the gas we use.  As oil reserves are depleted, the new ones are harder to get at. Since water covers most of our planet, deep sea oil drilling has become ‘normal’. It is not without its risks.The oil is already getting scarce so ‘harder to access’ oil is being tapped, with its risks of a possible disaster like the one affecting the BP platform.

It is interesting to see how many pages of comments there are in just a few days and how strong the feelings are on both sides: those that side with continued access to oil in the Gulf of Mexico and those who want BP to go home. BP is only one of the companies doing deep water drilling. If all drilling and oil extraction from deep sea beds were all to stop, gasoline prices would rise substantially with major effects, no only on individuals like these Grannies but also industry and trade in general.

The debate around deep sea oil drilling, brought about by the BP oil spill disaster, will continue to rage in the months ahead. In the meantime, BP’s customers are calling for a boycott of BP stations in the US. Until the well stops spewing out oil and the cleanup is undertaken,  and communicated, BP will continue to have problems with its reputation and customer satisfaction.

Leave your comments below.

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Adele Berenstein

Adele Berenstein is an Experienced Customer Satisfaction Executive, recently retired from a Large Global IT Organization after a long productive management career including Sales, Marketing, Services, teaching and education center management and most recently, 19 years in customer satisfaction management. She turned around divisions with customer satisfaction problems, implemented measurable improvements and management systems, and implemented programs to prevent problems from ever affecting customers.

11 Responses to “BP Customer Satisfaction suffers with Oil Spill”

  1. Megan Says:

    This entire problem will be extremely unforunate for the ocean and with the global market in a number of altered points. This problem would have been prevented however sometimes accidents occur. BP should be held responsible for this global spill.

  2. Adele Says:

    Thanks Megan

    I believe BP is being held accountable for this spill. The problem is that they are not fixing the problem: one failure after another. There is no real leadership anywhere else either trying to take action to stop the problem. So BP is on their own and the world will be the loser! That’s all of us!

  3. Florene Cresci Says:

    I hope this containment cap works. I can’t believe what we are doing to our great country.

  4. Adele Says:

    Florence, I agree. I hope this is resolved quickly. Who knows the outcome to our whole planet if this continues indefinitely.

  5. Ernesto Fruge Says:

    It’s hard to understand we are nearly 2 months into this oil disaster and nothing has been fixed yet. Un-freakin-believable. The exexutives at BP needs fired ASAP!!

  6. Adele Says:

    Thanks Ernesto. I share your frustration. What is interesting is the lack of senior leadership visibility. When Toyota got into trouble, Mr. Toyoda appeared in public. He acknowledged the problems and his responsibility and his desire to put things right. He apologized. And he described an action plan to fix the problems and avoid them in the future. I don’t see this kind of activity from BP. It’s eerily quiet around the world.

  7. Modesta Teacher (The Art Teacher) Says:

    I never say hate, but I hate BP and everyone responsible for this mess. Oil is not worth ruining our beautiful beaches here in Florida.

  8. Adele Says:

    Thanks Modesta Teacher

    BP has a long way to go to improve its relationship with its customers. I saw the news report from Pensacola Florida and the mess washing up on the beaches. And the worst part is that this is not a one time occurrence. It is expected to go on for a long time.

    I hope a technique is developed to catch the oil before it hits the beaches and take it away. Necessity is the mother of invention. Who knows. Maybe someone will invent something to stop the oil from coming up on the beaches.

    Adele

  9. Kelly J. (New Orleans Teacher) Says:

    Seeing what this oil is doing to our shores and wildlife is just terrible. The longer this goes on, the less the country will care – just like Katrina. I feel so bad for the people whose entire worlds are turned upside down.

  10. Adele Says:

    Kelly

    Thank you for your comment. I think the oil arriving on public beaches brings home what this spill really means to the everyday person. We are bombarded with news every day and it is hard to understand what the implication of each of these events means to us on a day to day basis. The picture of oil on beautiful beaches has more impact on every day people. The number of people angry and upset at BP will surely grow as a result.

    I have yet to see the executive at the top of BP taking a stronger ‘leadership’ role, apologizing, taking responsibility and discussing his action plans both the current actions and what BP will do differently going forward. I suspect this will come, or a new leader of BP will be forthcoming.

  11. James Says:

    It seems like there is finally some good news with the spill. The Houston Chronicle reports, U.S. ships were being outfitted earlier this month with four pairs of skimming booms airlifted from the Netherlands and should be deployed within days.”

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