Here are the 10 Most Read Blog posts for 2010.

1. How to Handle Complaints: The IBM Way

2. Customer Satisfaction technique – Empowerment of Front Line Employees

3. Facts on How Social Media Complaints impact Customer Satisfaction

4. Customer Satisfaction meets the Cell Phone Camera

5. Biggest Challenge to Exceed Customer Expectations?

6. Customer Satisfaction Techniques for Internal Customers

7. Toyota’s Reputation damaged – Recall and Compromised Theft Protection

8. Top 10 Industries with the Most Customer Complaints

9. BP CEO Tony Hayward ousted as Gulf Oil Spill Spokesman

10. Haiti Relief Effort and New uses of Social Media


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Adele Berenstein

Adele Berenstein is an Experienced Customer Satisfaction Executive, recently retired from a Large Global IT Organization after a long productive management career including Sales, Marketing, Services, teaching and education center management and most recently, 19 years in customer satisfaction management. She turned around divisions with customer satisfaction problems, implemented measurable improvements and management systems, and implemented programs to prevent problems from ever affecting customers.

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