Here are the 10  Most Read Posts from 2009 about Customer Satisfaction, Customer Service and Social Media and Reputation Management from my blog.

1.  Real Facts about Social Media’s impact on Customer Satisfaction and Marketing

2.  Google Sidewiki impacts your Customer Satisfaction Strategy

3.  USA Today article on Twitter for Customer Service

4.  Fortune 1000 companies spearheading Best Practices for Social Media

5.  Customer Service using Twitter?

6.  Factors to Consider when using Twitter for Customer Service

7.  Update on Google Sidewiki impacts your Customer Satisfaction Strategy

8.  How Social Media Affects Customer Satisfaction

9.  Customer Satisfaction debacle or PR Stunt – Pepsico Iphone App – ‘Before you score’

10. Toyota’s Reputation damaged – Recall and Compromised Theft Protection

Uncategorized

The following two tabs change content below.

Adele Berenstein

Adele Berenstein is an Experienced Customer Satisfaction Executive, recently retired from a Large Global IT Organization after a long productive management career including Sales, Marketing, Services, teaching and education center management and most recently, 19 years in customer satisfaction management. She turned around divisions with customer satisfaction problems, implemented measurable improvements and management systems, and implemented programs to prevent problems from ever affecting customers.

One Response to “10 Most Read Posts from 2009 – Customer Satisfaction, Customer Service and Social Media”

  1. ACT 11 Software for Customer Management for Sale | Buy Act11 … | Management Business Wisdom Says:

    […] 10 Most Read Posts from 2009 – Customer Satisfaction/Service … […]

Leave a Reply

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me