http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Mon, 06 Feb 2012 14:00:46 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/#comments Mon, 25 Jul 2011 13:00:05 +0000 Adele http://www.satisfactionsecrets.com/?p=4565 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-when-is-a-customer-wrong/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-when-is-a-customer-wrong/#comments Thu, 21 Jul 2011 13:00:13 +0000 Adele http://www.satisfactionsecrets.com/?p=4583 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-when-is-a-customer-wrong/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/ http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/#comments Mon, 11 Jul 2011 13:00:43 +0000 Adele http://www.satisfactionsecrets.com/?p=4434 http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-and-the-science-of-effective-apologies/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-and-the-science-of-effective-apologies/#comments Thu, 02 Jun 2011 13:00:27 +0000 Adele http://www.satisfactionsecrets.com/?p=4320 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-and-the-science-of-effective-apologies/feed/ 1 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-want-more-testimonials-reviews-run-a-contest/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-want-more-testimonials-reviews-run-a-contest/#comments Mon, 13 Dec 2010 14:00:30 +0000 Adele http://www.satisfactionsecrets.com/?p=3182 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-want-more-testimonials-reviews-run-a-contest/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-notification-of-known-problems/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-notification-of-known-problems/#comments Mon, 08 Nov 2010 14:00:27 +0000 Adele http://www.satisfactionsecrets.com/?p=3014 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-notification-of-known-problems/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-tip-7-steps-to-handle-difficult-customers/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-tip-7-steps-to-handle-difficult-customers/#comments Mon, 04 Oct 2010 13:01:29 +0000 Adele http://www.satisfactionsecrets.com/?p=2671 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-tip-7-steps-to-handle-difficult-customers/feed/ 1 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-trend-references-and-testimonials-from-cell-phones/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-trend-references-and-testimonials-from-cell-phones/#comments Mon, 13 Sep 2010 13:01:39 +0000 Adele http://www.satisfactionsecrets.com/?p=2633 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-trend-references-and-testimonials-from-cell-phones/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-be-first-to-announce-your-bad-news/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-be-first-to-announce-your-bad-news/#comments Fri, 10 Sep 2010 00:03:39 +0000 Adele http://www.satisfactionsecrets.com/?p=2653 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-be-first-to-announce-your-bad-news/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/ http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/#comments Thu, 25 Jun 2009 05:11:50 +0000 Adele http://www.satisfactionsecrets.com/?p=19 http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/feed/ 1