Customer Satisfaction and Reputation Management » Employee Productivity http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Sat, 04 Sep 2010 22:17:40 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Dissatisfied Customers drop retailers after negative experiences. http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/ http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/#comments Fri, 03 Jul 2009 17:08:40 +0000 Adele http://www.satisfactionsecrets.com/?p=25 http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/feed/ 0 Disgruntled customer: Don’t fire that front line employee ! http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/ http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/#comments Thu, 25 Jun 2009 05:11:50 +0000 Adele http://www.satisfactionsecrets.com/?p=19 http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/feed/ 1