http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Mon, 06 Feb 2012 14:00:46 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/#comments Thu, 17 Nov 2011 14:00:56 +0000 Adele http://www.satisfactionsecrets.com/?p=5289 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/feed/ 2 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-preparations-for-a-new-year/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-preparations-for-a-new-year/#comments Thu, 10 Nov 2011 14:00:51 +0000 Adele http://www.satisfactionsecrets.com/?p=5249 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-preparations-for-a-new-year/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-negative-online-review/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-negative-online-review/#comments Mon, 29 Aug 2011 13:00:38 +0000 Adele http://www.satisfactionsecrets.com/?p=4788 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-negative-online-review/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/#comments Mon, 25 Jul 2011 13:00:05 +0000 Adele http://www.satisfactionsecrets.com/?p=4565 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-get-internal-buy-in-to-improve-customer-satisfaction/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-customer-satisfaction/will-google-impact-customer-service-like-twitter-or-facebook/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-customer-satisfaction/will-google-impact-customer-service-like-twitter-or-facebook/#comments Thu, 14 Jul 2011 13:00:16 +0000 Adele http://www.satisfactionsecrets.com/?p=4542 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-customer-satisfaction/will-google-impact-customer-service-like-twitter-or-facebook/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/ http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/#comments Mon, 11 Jul 2011 13:00:43 +0000 Adele http://www.satisfactionsecrets.com/?p=4434 http://www.satisfactionsecrets.com/customer-satisfaction/major-customer-satisfaction-trend-no-where-to-hide/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-fix-the-problem-not-the-blame/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-fix-the-problem-not-the-blame/#comments Tue, 31 May 2011 13:00:04 +0000 Adele http://www.satisfactionsecrets.com/?p=4299 http://www.satisfactionsecrets.com/customer-satisfaction/customer-service-fix-the-problem-not-the-blame/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-tough-customer-without-losing-the-project/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-tough-customer-without-losing-the-project/#comments Sun, 15 May 2011 13:00:55 +0000 Adele http://www.satisfactionsecrets.com/?p=4207 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-tough-customer-without-losing-the-project/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-keep-customers-informed-of-changes/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-keep-customers-informed-of-changes/#comments Thu, 12 May 2011 13:00:25 +0000 Adele http://www.satisfactionsecrets.com/?p=4194 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-tip-keep-customers-informed-of-changes/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/ibm-marketing-survey-highlights-interactive-marketing-challenges/ http://www.satisfactionsecrets.com/customer-satisfaction/ibm-marketing-survey-highlights-interactive-marketing-challenges/#comments Mon, 09 May 2011 13:00:28 +0000 Adele http://www.satisfactionsecrets.com/?p=4174 http://www.satisfactionsecrets.com/customer-satisfaction/ibm-marketing-survey-highlights-interactive-marketing-challenges/feed/ 0