<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Customer Satisfaction and Reputation Management &#187; Customer Needs</title>
	<atom:link href="http://www.satisfactionsecrets.com/category/customer-satisfaction/customer-needs-customer-satisfaction/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.satisfactionsecrets.com</link>
	<description>Helping Organizations keep their Customers Satisfied</description>
	<lastBuildDate>Sat, 04 Sep 2010 22:17:40 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0.1</generator>
		<item>
		<title>Dissatisfied Customers drop retailers after negative experiences.</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/</link>
		<comments>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 17:08:40 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Needs]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[Employee Productivity]]></category>
		<category><![CDATA[News Articles]]></category>
		<category><![CDATA[Problem Prevention]]></category>
		<category><![CDATA[Root Cause Analysis]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[disgruntled customer]]></category>
		<category><![CDATA[dissatisfied customer]]></category>
		<category><![CDATA[Fix Customer Problems]]></category>
		<category><![CDATA[IBM Study]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Retailer]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[What's causing these problems]]></category>

		<guid isPermaLink="false">http://www.satisfactionsecrets.com/?p=25</guid>
		<description><![CDATA[A study by IBM®  Institute  of Business Value of 30,000 US consumers in September and November 2008  revealed that, on average, consumers will drop allegiance to retailers after an average of 3.1 negative experiences.  To promote customer satisafaction, eight key areas that affect the customer experiences are covered in this article.]]></description>
		<wfw:commentRss>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Retention tip &#8211; What did you promise?</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/</link>
		<comments>http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 14:20:55 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Needs]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Hints, Tips and Secrets]]></category>
		<category><![CDATA[Management Systems]]></category>
		<category><![CDATA[Problem Prevention]]></category>
		<category><![CDATA[Root Cause Analysis]]></category>
		<category><![CDATA[expectation]]></category>
		<category><![CDATA[Hints]]></category>
		<category><![CDATA[promise]]></category>
		<category><![CDATA[What's causing these problems]]></category>

		<guid isPermaLink="false">http://www.satisfactionsecrets.com/?p=15</guid>
		<description><![CDATA[A really key factor in retaining customers and preventing problems is to pay attention to what expectations you, as a business owner, are setting with customers. What promises are you making?]]></description>
		<wfw:commentRss>http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Minified using disk
Page Caching using disk (enhanced) (user agent is rejected)

Served from: www.satisfactionsecrets.com @ 2010-09-06 02:41:19 -->