Customer Satisfaction and Reputation Management » Customer Needs http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Mon, 06 Feb 2012 14:00:46 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Customer Satisfaction Insights from an IBM CMO Study http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/#comments Thu, 17 Nov 2011 14:00:56 +0000 Adele http://www.satisfactionsecrets.com/?p=5289 http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-insights-from-an-ibm-cmo-study/feed/ 2 Book Review: How to Deal with Difficult Customers http://www.satisfactionsecrets.com/customer-satisfaction/book-review-how-to-deal-with-difficult-customers/ http://www.satisfactionsecrets.com/customer-satisfaction/book-review-how-to-deal-with-difficult-customers/#comments Mon, 26 Sep 2011 13:00:31 +0000 Adele http://www.satisfactionsecrets.com/?p=4946 http://www.satisfactionsecrets.com/customer-satisfaction/book-review-how-to-deal-with-difficult-customers/feed/ 0 What does a Customer Want? http://www.satisfactionsecrets.com/customer-satisfaction/what-does-a-customer-want/ http://www.satisfactionsecrets.com/customer-satisfaction/what-does-a-customer-want/#comments Thu, 26 May 2011 13:00:27 +0000 Adele http://www.satisfactionsecrets.com/?p=4280 http://www.satisfactionsecrets.com/customer-satisfaction/what-does-a-customer-want/feed/ 0 Customer Centricity: An IBM Video http://www.satisfactionsecrets.com/customer-satisfaction/customer-centricity-an-ibm-video/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-centricity-an-ibm-video/#comments Mon, 21 Mar 2011 13:00:26 +0000 Adele http://www.satisfactionsecrets.com/?p=3794 http://www.satisfactionsecrets.com/customer-satisfaction/customer-centricity-an-ibm-video/feed/ 1 Dissatisfied Customers drop retailers after negative experiences. http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/ http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/#comments Fri, 03 Jul 2009 17:08:40 +0000 Adele http://www.satisfactionsecrets.com/?p=25 http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/feed/ 0 Customer Retention tip – What did you promise? http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/ http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/#comments Fri, 19 Jun 2009 14:20:55 +0000 Adele http://www.satisfactionsecrets.com/?p=15 http://www.satisfactionsecrets.com/customer-satisfaction/customer-retention-tip-what-did-you-promise/feed/ 4