Archive for the 'Customer Needs' Category

Dissatisfied Customers drop retailers after negative experiences.

Friday, July 3rd, 2009

A study by IBM® Institute of Business Value of 30,000 US consumers in September and November 2008 revealed that, on average, consumers will drop allegiance to retailers after an average of 3.1 negative experiences. To promote customer satisafaction, eight key areas that affect the customer experiences are covered in this article.

Posted in Customer Needs, Customer Retention, Customer Satisfaction, Customer Service, Customer loyalty, Employee Productivity, News Articles, Problem Prevention, Root Cause Analysis | No Comments »

Customer Retention tip – What did you promise?

Friday, June 19th, 2009

A really key factor in retaining customers and preventing problems is to pay attention to what expectations you, as a business owner, are setting with customers. What promises are you making?

Posted in Customer Needs, Customer Satisfaction, Hints, Tips and Secrets, Management Systems, Problem Prevention, Root Cause Analysis | 4 Comments »

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Six Proven Steps to Improve Customer Satisfaction


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