Archive for March 7th, 2013

When it comes down to it, the most effective tool any client service representative has in his or her arsenal is an apology. We live in a culture of finger pointing and excuses that make a simple “I am so sorry” a refreshing and genuine way to conduct business. But what happens when the problem is not our fault?

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me