Instagram, a photo sharing app, caused a user revolt when it changed its terms and conditions, claiming it could sell user photos without compensation. A lawsuit was also filed based on the restriction about users right to sue, also changed in the terms and conditions revision.
Archive for January, 2013
A new study called The State of Social Customer Service 2012 was recently released by NM Incite, a joint venture between Nielsen and McKinsey & Company. It highlights the importance of organizations providing social media users with prompt customer service through the social media the customers prefer to use, mostly Facebook and Twitter.
Here are the most read posts in 2012 from the Customer Satisfaction and Reputation Management blog based on reader statistics. Two lists, those that were popular in the last 90 days and those in the top read list for the year that missed being in the last 90 day list.