Toyota’s problems with unintended acceleration of its vehicles culminated with a $1.1 Billion USD settlement of a class action lawsuit in Dec 2012. Call it the cost of customer dissatisfaction.
Archive for December, 2012
Front line staff know what customers want. If your front line staff are turning away customers by the hundreds or thousands because you don’t stock certain ‘in demand’ items at Christmas, you will not only lose sales but also good will and loyalty.