Archive for July 30th, 2012

Live Chat is an optional offering for customer service organizations. According to a recent study in Business News Daily, Live Chat for Online Shoppers Comes of Age, one in five shoppers actually prefer live chat over other methods of communication. It is estimated that over 75% of on line shoppers will have participated in an online chat with a retailer by next year. This post covers 12 Best Practices when offering Chat customer service.

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