Archive for February 4th, 2010

Free eBook- Customer Service, The Art of Listening and Engagement Through Social Media

Thursday, February 4th, 2010

A free eBook by Brian Solis of PR 2.0 titled ‘Customer Service, The Art of Listening and Engagement through Social Media is available to download. Participation is no longer an option as Social Media isn’t a spectator sport. Customer service is the new marketing. Case studies at FreshBooks, AOL and ACDSee are covered.

Posted in Customer Satisfaction | No Comments »

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