Archive for July, 2009

How to Protect Your Online Reputation

Tuesday, July 14th, 2009

A recent Forbes article discusses the need for individuals to watch over their online reputation and why this is so important. It is equally important for businesses. A regular routine of monitoring web based traffic and some proactive steps to take are reviewed.. Step by step actions individuals can take to protect themselves are covered.

Posted in Online Identity, Online Reputation, Personal Reputation, Professional Reputation, Reputation Management | 3 Comments »

Dissatisfied Customers drop retailers after negative experiences.

Friday, July 3rd, 2009

A study by IBM® Institute of Business Value of 30,000 US consumers in September and November 2008 revealed that, on average, consumers will drop allegiance to retailers after an average of 3.1 negative experiences. To promote customer satisafaction, eight key areas that affect the customer experiences are covered in this article.

Posted in Customer Needs, Customer Retention, Customer Satisfaction, Customer Service, Customer loyalty, Employee Productivity, News Articles, Problem Prevention, Root Cause Analysis | No Comments »

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Six Proven Steps to Improve Customer Satisfaction


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