Archive for June, 2009

Disgruntled customer: Don’t fire that front line employee !

Wednesday, June 24th, 2009

How many times do you hear of a company firing a front line employee, either in sales or service because the front line employee was unable to appease a dissatisfied customer. As a general rule, most organizations do not have bad employees, just broken processes.

Posted in Customer Satisfaction, Customer Service, Employee Productivity, Hints, Tips and Secrets, Management Systems | 1 Comment »

Customer Retention tip – What did you promise?

Friday, June 19th, 2009

A really key factor in retaining customers and preventing problems is to pay attention to what expectations you, as a business owner, are setting with customers. What promises are you making?

Posted in Customer Needs, Customer Satisfaction, Hints, Tips and Secrets, Management Systems, Problem Prevention, Root Cause Analysis | 4 Comments »

Customer Satisfaction secrets for Small Business owners

Monday, June 15th, 2009

If you are a small business owner, what indicators would tell you if your customers are satisfied?

Posted in Customer Satisfaction, Hints, Tips and Secrets, Management Systems | 5 Comments »

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name Email
Show me
Sign up below to receive a Free Report (Retail Value $150.00)

Six Proven Steps to Improve Customer Satisfaction


Added Bonus: Get new articles I post here sent to your inbox twice a week.

Close